Shipping Information
Everything you need to know about how your order gets to you.
Door-to-Door
Delivered by any one of several of South Africa's leading couriers directly to your address. Same day and next day available for warehouse stock, with national economy delivery to the rest of South Africa.
PUDO Lockers
Choose Locker-to-Locker or Locker-to-Door delivery via PUDO's network of secure, 24/7 parcel lockers. A convenient, often more affordable option.
Local Collection
Free collection from our pickup points. We will notify you when your order is ready to collect, usually within 1-3 business days of your order being placed.
Estimated Timelines
Exact delivery estimates are shown at checkout based on your address and chosen method, typically ranging from same business day to a few business days.
Free Delivery
Your cart may be eligible for free delivery! We're committed to helping you get more value from every order. Your cart may qualify for free delivery, depending on a few flexible criteria. We'll automatically check your eligibility and let you know at checkout before you complete your purchase.
How delivery cost is calculated
Delivery cost depends on the total size and weight of your order, your delivery address, and the delivery method you select. The exact cost is calculated and shown at checkout once you've entered your address, before you pay. There are no hidden delivery fees added afterwards.
Order tracking
Once your order has been booked with our courier, you'll be able to view live tracking information from your Orders page, including the courier's tracking number and current status.
Delivery timeline guarantee
We're committed to getting your order to you as soon as possible. Our normal delivery timeframe is 1–7 business days, depending on the courier option you select. Your estimated delivery timeframe will be clearly indicated at checkout before you complete your purchase. In the unlikely event that we're unable to fulfil your order within the applicable timeframe, South African e-commerce law allows us up to 30 days to do so. If we're unable to do so within this period, we'll notify you before the 30 days are up and provide you with a full refund.
Questions about your delivery?
See our FAQ, or contact us and we'll help sort it out.